i've said it on this site before - some days being a nurse is playing a role. it's knowing that i have a lot of delicate information about the people i am caring for and if i empty the contents of my head, without filtering, i am bound to alienate, offend, and/or scare the crap out of patients. the delivery of information is a huge responsiblity and it makes my skin crawl when i hear other nurses forgetting that.
example: i entered the clinic and asked of another nurse, 'excuse me, have you heard from mrs. n yet today?' she answered, 'oh, it's not lookin' good. she is one sick puppy. soon as she gets here, i'm gonna culture her out the wazoo'. this said in a waiting room full of oncology patients peering out over their masks like a band of immunocompromised bank robbers.
come on...
could you not find any better way of stating that?
could you not have said wait a minute and then pulled me aside?
do you have a filter?
do you know how to engage it?
it's an unspoken code of ethics. well, not for long, as it appears i'm about to speak about it. we are, as caretakers, allowed off-color, inappropriate comments regarding patients and their dilemmas to each other. we are allowed to say things to each other that we would never say to the patients directly. strangely, it's part of staying human in the face of watching your fellow humans dehumanized by disease. that's a lot of humans...but you know what i mean.
it's laughing when what your soul wants is to cry.
it's spewing a little venom to someone who won't think you're a bad person for doing so.
it's expressing anger and frustration as humor or sarcasm.
it's knowing there but for the grace of god go i and needing to work for another 6 hours without losing it.
it's a tie that binds caregivers facing incessant human suffering.
it's good old fashioned denial.
it's a coping technique.
example: i asked an attending what we would give my patient if this current round of chemo fails, and he calmly answered, 'flowers'. i admit that the succinctness and blatant honesty shocked me and gave me competing urges to laugh and cry. and we half-laughed and half-cried and then went about our day.
but the system breaks down when people forget the filter...when they forget how heavily our words are weighed by those under our care...when they forget that we have been ordained as keepers of intimate, scary details of people's lives and it's with the understanding that we will choose our words carefully and compassionately.
to my colleague:
you are a great nurse, committed, hard working, caring, knowledgeable. i know that your exuberance is born out of passion. but still...you need to clean up your act a little. you owe it to all patients within earshot to engage your filter. it's part of your job.
p.s. let me know what grows out of that 'wazoo culture'
Monday, November 13, 2006
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14 comments:
Hear! Hear! Well said!
oh i have been guilty of losing the filter, then feel really bad afterwards. being overwhelmed then spilling words that i shouldn't of. luckily i have gotten better each year of nursing and learned to zip it or tenderly deliver news that will hurt.
I am glad you can laugh! You have to laugh. You must laugh.
I've worked both as a surgical tech and a police officer, and if you don't laugh, it hurts too badly and then you cannot continue to do a good job.
You do need to use the filter though - you are so right.
OH MAN, I wish I had written this!
Kudos on a great post (and for reinforcing my filter at the same time!)
I totally agree. I hate when nurses do this. Working in ICU, all of our beds/rooms are right next to each other. I really have to watch what I say, and I usually do. Some nurses like to complain about the current bed situation or which patients can be moved and which ones might die soon. They talk about all of this right in front of patients, as if the patients were deaf or something(sometimes they are.) I mean, how rude is that? Now I'm going to start using that word, "filter", at work. Great post!
Great post, you are so right!!
We all have to maintain our vigilance and speak with integrity under the right circumstances. Patients do not need to be privy to our gallows humor, and certainly should be shielded from anything but positivity.
weel said--
here's a link to my weekly newsletter for nurses:
http://www.nursingcareertransformation.com/
simplenewslettersignup.html
I wholeheartedly agree! I agree that we MUST be allowed an outlet for the gamut of emotions and experiences that we process on a daily basis. And I agree that we absolutely must remember to engage our filters and our compassion before speaking one word in front of a patient, whether or not they may realize what we're saying.
Thanks for speaking out.
N
I will differ a little. Had to stay in hospital not too long ago with very sick (who died eventually)spouse and unfortunately heard a belly full of this "unfiltered" talk. I was shocked and it actually has left me with lasting trauma. Maybe said nurse could be told how this effects those who are there and their loved ones. I don't think that you can realize this unless you have actually experienced it--that is the tremendous pain those remarks can bring. As someone standing outside the nurses' circle I would suggest that no unfiltered talk should EVER and I mean ever be made in the work environment. What you say outside the work place is no one's business unless it affects privacy issues. In the workplace there should be no undignified, unfiltered, cruel whatever words spoken. My opinion is that there should be zero tolerance. Who you deal with and what you deal with is your job. It is very difficult but the people who are living the illness are going to be effected badly by these kinds of situations. Sorry I sound hard.
i asked an attending what we would give my patient if this current round of chemo fails, and he calmly answered, 'flowers'.
I love that.
/jo
OncRN...I hope you and your loved ones have a wonderful Thanksgiving tomorrow!
I wish a filter came standard for some of my colleagues. In our satellite offices, the prep/ mix room is right next door to the treatment rooms. With the bio hood blowing, and this other nurse naturally loud and somwhat uncouth, you can imagine the things she says believing that no one but me can hear her. Yikes!
I am not a nurse, but worked as a volunteer in a mission clinic in Mexico. We tried to meet our patients needs. Many of them walked barefoot for miles to get there. My co-worker was so rude to them - she figured they couldn't understand. She had absolutely no filter in any language. It's best to gently wash their feet and keep quiet. Blessings,
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